acy365 Privacy Policy

Last Updated: January 2026

1. Introduction

acy365 is one of Bangladesh's trusted online betting and casino platforms. We place the greatest importance on the privacy and protection of our users' personal information. In this Privacy Policy, we explain what information acy365 collects, why it is collected, how that information is used and stored, and what your rights are.

By registering on our platform or using our services, you agree that your information will be processed in accordance with this Policy. We reserve the right to update this Policy at any time and will notify you appropriately of any changes.

2. Information We Collect

Operating the acy365 platform requires collecting various types of information. A detailed breakdown of the information collected is provided below:

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — membership is available only to those aged 21 or older)
• Mobile number and email address
• National ID (NID) or passport number (for identity verification)
• Current residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for transaction processing)
• Deposit and withdrawal history
• Records of betting and gaming transactions

2.3 Technical Information

• IP address and device type
• Browser type and version
• Cookies and session data
• Time and duration of platform use
• Login and logout information

2.4 Voluntarily Provided Information

We may also collect information you provide when you contact our customer support team, submit a complaint, or take part in a survey.

3. Purpose of Data Collection

acy365 uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are:

• Account management: To complete your registration, login, and account verification process.
• Financial transactions: To handle all financial activities including deposits, withdrawals, and bonus payments.
• Identity verification: To comply with regulations on fraud prevention and anti-money laundering.
• Customer support: To resolve your questions, complaints, or issues.
• Service improvement: To enhance platform performance and user experience.
• Security assurance: To prevent unauthorized access and fraud.
• Responsible gaming: To monitor and record players' gaming behavior so that your interests remain protected.
• Legal obligations: To comply with applicable laws and regulations.

4. Data Confidentiality and Sharing with Third Parties

acy365 never sells your personal information or shares it with third parties for advertising purposes. However, sharing information may be necessary in the following limited cases:

4.1 Service Provider Partners

We work with trusted third-party service providers to carry out activities such as payment processing, technology services, or security verification. These partners may use your information only for specified purposes and are bound to comply with our privacy standards.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable legal obligations.

4.3 Fraud Prevention

Relevant authorities may be provided with necessary information to detect or prevent suspected fraudulent activity or money laundering.

5. Data Security Measures

acy365 follows industry-standard technologies and processes to protect your information. Our security measures include:

• SSL encryption: 256-bit SSL encryption is used for all data transfers.
• Secure servers: Your information is stored on protected and secure servers.
• Access control: Only authorized staff may access your information, and only as required for specific tasks.
• Regular audits: Our security systems are regularly tested and updated.
• Two-factor authentication: An additional layer of security is available for accessing your account.

However, no organization can guarantee complete security on the internet. We take every possible precaution, but we also advise you to stay aware of cyber risks.

6. Cookie Policy

The acy365 website uses cookies. Cookies are small data files stored in your browser that help improve the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and core platform functionality.
• Functionality cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to understand and improve how the platform is used.

You can control or delete cookies at any time through your browser settings. However, disabling certain cookies may affect your ability to use some features of the platform.

7. Data Retention Period

acy365 retains your information for a defined period in accordance with legal obligations and business needs. In general:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information may be kept for a further number of years for legal and regulatory reasons.
• Records of financial transactions are retained for the period required by applicable law.
• Customer support communications are generally kept for up to three years.

8. User Rights

As a user of the acy365 platform, you have the following rights regarding your own information:

8.1 Right to Access

You may find out at any time what information we hold about you and request a copy of that information.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing or profiling purposes.

8.5 Right to Data Portability

You may request that the information you have provided be made available in a structured, readable format.

To exercise these rights, please contact our customer support team. We will respond to your request as quickly as possible.

9. Privacy of Minors

acy365 services are intended only for those aged 21 or older. We do not knowingly collect any information from persons under the age of 21. If a minor has registered by mistake and this comes to our attention, we will immediately close that account and delete the associated information.

If you are aware that we hold information belonging to a minor, please contact us immediately.

10. International Data Transfers

Our technology service providers may be located in other countries, so your information may be transferred internationally. In such cases, we ensure that adequate safeguards are in place and that your information is protected in accordance with the standards of this Privacy Policy.

11. Third-Party Links and Platforms

Our platform may at times reference third-party payment gateways or services, such as bKash or Nagad. These third parties have their own privacy policies, and their policies will apply when you use their services. acy365 is not responsible for the data protection practices of third parties.

12. Changes to the Privacy Policy

acy365 reserves the right to change, revise, or update this Privacy Policy at any time. For significant changes, we will notify you via your registered email or through a platform notification. Continued use of the platform after any changes will be considered as your acceptance of the updated Policy terms.

The latest effective version will always be published on this page, and the "Last Updated" date will be shown at the top of the page.

13. Consent

By using the acy365 website or registering an account, you give your full consent to all the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact us regarding your concerns.

14. Contact Us

For any questions, concerns, or requests regarding your information under this Privacy Policy, please contact us through the following: